Welcome to CIVA LLC ~ A boutique virtual administration firm supporting DPC, Functional Medicine, Concierge and Private Practices.

Welcome to CIVA LLC ~ A boutique virtual administration firm supporting DPC, Functional Medicine, Concierge and Private Practices.

Your Behind the Scenes Practice Ally

“At CIVA LLC, you’re not hiring a freelancer - you’re partnering with an established, professional service built for DPC, Functional Medicine, Concierge and Private Practices.”

Welcome - I’m Celenia.

The founder of CIVA

First, let me say congratulations on opening your own Private practice!  That takes time, courage and perseverance.  Not only that, but this business is your baby - you’ve poured your heart and soul into it, and you deserve to be selective when choosing the right team to represent it. Medical VAs can be an affordable and efficient solution for private practices.

With the right support, you can reduce burnout and focus more on patient care ~ without the overhead of full-time staff.

If you’re ready for reliable support that feels like an extension of your practice, you’re in the right place.

How I can help you

Run smoother. Stay organized. Get reliable support.
From daily admin & clinical tasks to practice management - We support your practice through flexible monthly retainer packages.

Stop juggling it all.

We handle the behind the scenes chaos so you can focus on patient care. With firsthand experience in private practices, I understand your workflow, your patients, and your daily challenges - because I’ve been there too.

“Focus on care. I’ll handle the rest."

Virtual Medical Assistant + Patient Care Coordinator + Practice Management

Three Distinct Services. One Trusted Team.

  • Virtual Medical Assistant

    Triage, labs, prior authorizations, referrals, respond to patient portal messages and much more.

    (Included in Essentials . Elevate . Thrive packages)

  • Patient Care Coordinator

    Answer emails, return phone calls/voicemail messages, Handle/distribute fax inbox, invoicing, onboarding and more.

    (Included in Essentials . Elevate . Thrive packages)

  • Practice Management

    Systems & Workflow Optimization, Vendor coordination, Accountability + follow-through, Staff Coordination Support and more.

    (Available in Elite + Core packages)

We handle the essential functions that keep your practice moving. Everything your practice depends on is managed quietly and seamlessly in the background. With flexible monthly retainer packages, you can choose the level of support your clinic needs
and get a dedicated, experienced Virtual Medical Assistant, Patient Care Coordinator or PM by your side.

Retainers Available

Essentials · Elevate · Thrive ·Elite · Core

Packages

Testimonials

We’d love your feedback!

If you’ve worked with Celenia (CIVA LLC), please take a moment to share your experience.

Let’s connect!

Follow me on Instagram and LinkedIn.

Proudly Supporting Our Community

Click the flyer to see more!

At CIVA LLC, we believe in connection - both in our work and within our community.
This year, we were honored to sponsor and be featured at the 2025 ¡Viva Oviedo! Festival, celebrating Hispanic heritage, culture, and unity.

Featured in Orlando Voyager’s Magazine “Inspiring Stories” celebrating local entrepreneurs making an impact in Central Florida.

Orlando Voyager Magazine
  • Top-down view of a wooden table with a silver laptop, a potted green plant with white stripes, and a white mug.
  • A woman with long black hair sitting at a desk, holding a coffee mug, with a laptop, notebooks, and a smartphone on the desk, in a bright room with a potted plant and a hanging lamp.
  • Decorative room corner with white wall, wooden wall clock showing 3:20, potted green plant, and white desk lamp
  • A woman sitting at a desk using a laptop that displays a virtual assistance service with the name Celena Duez. She has a smartphone in her left hand and is wearing a gold bracelet. There is a brown cup on a pink tray and a notebook with papers underneath on the desk.